OneShip Privacy Policy

Introduction

OneShip "the App" provides shipping and fulfillment services "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Shop Information: Shop name, domain, email, phone number, address, and currency
• Order Data: Order details, customer information, shipping addresses, and order status
• Product Information: Product details, inventory levels, and pricing information
• Customer Data: Customer names, email addresses, shipping addresses, and order history
• Fulfillment Data: Shipping preferences, carrier information, and tracking details

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

• Account Information: Information about you and others who may access the App on behalf of your store, such as your name, address, email address, phone number, and billing information
• Technical Information: Information about individuals who visit your store, such as their IP address, web browser details, time zone, and information about the cookies installed on the particular device
• Shipping Preferences: Carrier preferences, packaging requirements, and delivery instructions
• Communication Data: Support tickets, email communications, and feedback provided through our platform

How We Collect Information

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:

• Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
• Log Files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site
• Shopify APIs: Direct integration with Shopify's platform to access store and order data

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

• Process and fulfill orders through our shipping network
• Generate shipping labels and tracking information
• Communicate with you about order status and shipping updates
• Provide customer support and technical assistance
• Optimize or improve the App and our services
• Provide you with information or advertising relating to our products or services
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure security of our platform

Sharing Your Personal Information

We may share your personal information with the following third parties:

• Shipping Carriers: We share order and shipping information with carriers to facilitate delivery
• Payment Processors: We share billing information with payment processors to process transactions
• Service Providers: We may share data with third-party service providers who assist us in operating our platform
• Legal Authorities: We may share information when required by law or to protect our rights

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

When you place an order through the App, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@oneship.com or by mail using the details provided below: